Online Customer Support and Tips Here are some common questions and tips to help you use your Merit Telecom services. The information below covers: Making a Long Distance Call Making an International Call Making a Calling Card Call Questions About Your Bill Adding or Changing a Service If You Move Changing Account Ownership Privacy Policy Making a Long Distance Call Dial (1) + Area Code + Local Number Making an International Call Dial (011) + Country Code + City Code + Number Making a Calling Card Call Place calls using your calling card in three easy steps: 1. Dial the toll-free access number Usually printed in the upper left corner on the back of your calling card 2. Enter your authorization code Your phone number + 4-digit pass code 3. Enter the phone number you want to call For domestic calls, dial Area Code + Local Number + # For international calls, dial (011) + Country Code + City Code + Local Number + # Questions About Your Bill Please call customer service toll-free at 866.877.4067. When you call, please have your bill handy to refer to. > Return to Top Adding or Changing a Service Please call customer service toll-free at 866.877.4067. > Return to Top If You Move Stay connected in two easy steps: 1. Tell us you're moving As soon as you know you're moving, give us your new address and the date of your move (and phone numbers if available). That way we can keep your calling cards active and forward your phone bill. 2. Contact your local phone company Call your local phone company to disconnect your old numbers. When you know your new phone numbers, let us know what they are. We'll transfer the calling plans and convenient services you rely on. If you don't contact us directly with your new numbers, you'll lose these important features. > Return to Top Changing Account Ownership Before you remove your name from your account and have someone else take it over, Merit Telecom needs to verify that the new owner is ready to assume responsibility for payment. The easiest way to handle this is to call customer service at 866.877.4067 when both of you are available. A friendly customer service rep will collect the necessary information from each party, and the account instantly will be turned over to the new owner! If you like, you can call in by yourself to get the process started, and the new owner needs to call in within 10 days of your call. > Return to Top | 
